Returns & Exchanges
At Underground Printing, we want you to love your custom gear; if your order contains defects in workmanship or materials, we offer a hassle-free 15-day return or exchange policy. Please note that since items are custom-printed to order, we cannot accept returns for sizing errors or change-of-mind requests.
Initiate Your Request
Contact our dedicated customer support team via email or phone with your order number and a brief explanation of the issue.
Provide Verification
Submit clear photos of any printing errors or garment defects to help our quality control team expedite your claim.
Receive Return Authorization
Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label for qualified defects.
Processing Your Solution
After we receive your returned items, we will immediately begin production on your replacement order or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing